Payment, Cancellation & Refund Policy

This policy explains how Bymond Private Limited handles payment, project cancellation and refund requests for technology services engagements. It forms part of our Terms & Conditions.

Where you have a signed agreement, statement of work, order form, quotation or service agreement with Bymond that sets different payment, cancellation or refund rules, that document prevails over this page for that engagement. This policy applies where no more specific arrangement has been agreed, and fills any gaps in one that has.

Services supplied under separate service-specific terms, including BigBlueButton Host, which has its own published pricing, billing and cancellation conditions, are governed by those terms and not by this page.

Engagements are priced after we understand the scope. We provide a written quotation or proposal setting out what is included, the commercial basis, and the payment structure. A quotation is valid for the period stated in it; where no period is stated, we may reconfirm or revise it before work begins.

Where a fixed price is quoted, it is fixed against the scope described in the quotation. Work outside that scope is handled as a change request and is priced separately. See change requests in our Terms.

We normally require an advance payment before an engagement begins. The advance secures scheduled engineering capacity and covers the initial phase of work.

• The advance is normally at least 25% of the engagement value.
• For lower-budget projects, the advance may be up to 50%, because a larger proportion of the total is consumed by the setup and discovery phase.
• Work commences only after the required payment has been received, unless we have agreed otherwise in writing.
• These are default positions. The advance that actually applies is the one stated in the applicable quotation, order form or agreement, and a custom contract may set a different figure, a different structure, or none at all.

Larger engagements are often structured into milestones. Where milestones are used, the quotation or statement of work defines what each milestone covers and what is invoiced on its completion.

• An invoice is raised when the milestone is delivered, unless agreed otherwise.
• Work on a subsequent milestone may be held until the invoice for the preceding milestone is settled.
• Milestones that have been completed and delivered are generally non-refundable, because the work they represent has already been performed.

• Invoices are payable by the due date stated on them. Overdue invoices may lead to work being suspended. See suspension and termination.
• Taxes. Fees are exclusive of GST and any other applicable taxes, duties, levies or withholdings, which are payable in addition at the applicable rate. GSTIN 19AAICB7296E1ZA.
• Third-party costs. Cloud hosting, domains, licences, third-party APIs and other paid services required for an engagement are your responsibility unless the quotation expressly includes them. Where we pay them on your behalf, they are recharged.
• Transaction charges. Payment processing fees, currency conversion costs and intermediary bank charges are borne by the payer unless agreed otherwise.

Depending on the engagement, your location and the invoice currency, payment may be accepted through Stripe, Razorpay, Wise, bank transfer or UPI.

Not every method is available for every transaction. The methods available for a given engagement are confirmed on the invoice or in the applicable agreement. Payment processors handle transactions under their own terms and privacy policies. See our Privacy Policy.

You may cancel an engagement by giving us written notice, subject to any notice requirement in the applicable agreement. On cancellation:

• work performed up to the date of cancellation remains payable;
• completed and delivered milestones remain payable, and amounts already paid for them are generally not refunded;
• third-party costs already incurred or committed on your behalf remain payable, and are frequently non-refundable to us;
• where you cancel ongoing or recurring services, cancellation takes effect in accordance with the notice period agreed for that arrangement.

If work has not started, tell us as early as possible. It is much easier to release reserved engineering capacity and reach a fair outcome before a schedule has been built around your project.

We may cancel or suspend an engagement in the circumstances set out in our Terms, for example unpaid invoices, an unremedied material breach, misuse of our systems, or where continuing would require us to act unlawfully. Where we cancel an engagement for a reason that is not attributable to you, we will refund amounts paid in advance for work that has not been performed, after deducting third-party costs already committed on your behalf.

We do not operate a blanket no-refund rule. We assess each request on its circumstances, looking at how much work has been performed, what has been delivered, what costs have been committed, and why the engagement is ending.

Where a refund may be considered

• the engagement is cancelled before meaningful work has begun, for example before discovery, scheduling and technical setup have started;
• a payment was duplicated, made in error, or invoiced incorrectly;
• we are unable to proceed with an engagement for a reason that is not attributable to you;
• a refund is required by the applicable agreement, or by law.

What is generally not refundable

• completed and delivered milestones;
• consulting, development, engineering and advisory work once substantial work on it has begun; these are time-based services, and the time cannot be recovered;
• third-party costs incurred or committed on your behalf, including hosting, licences, domains and paid APIs, where those costs are non-refundable to us;
• payment processing charges, currency conversion losses and bank charges already incurred on a transaction;
• amounts corresponding to delays or non-delivery caused by information, approvals or access not being provided on your side.

Send refund requests in writing to [email protected], with the invoice reference, the amount and the reason. We will acknowledge the request, review it against this policy and the applicable agreement, and tell you the outcome and the basis for it.

• Approved refunds are made to the original payment method wherever possible, and otherwise by an agreed route.
• Refunds take a reasonable processing period. The time taken depends on the payment processor, the banks involved and, for cross-border payments, the applicable settlement process, all of which are outside our control.
• Refunds are net of taxes already remitted where those cannot be recovered, and net of non-refundable third-party and transaction costs.

If you believe a charge is incorrect, contact us before raising a chargeback or payment dispute. We will investigate and correct genuine errors. Raising a chargeback while an engagement is active may lead to work being suspended and to the withholding of deliverables and access until the matter is resolved, and we may recover reasonable costs incurred in responding to a dispute that is found to be unjustified.

Nothing in this policy limits or removes any right or remedy that you have under applicable law and that cannot be excluded by agreement, including mandatory consumer protection rights where those rights legally apply to you. Where a provision of this policy conflicts with such a right, the right prevails and the rest of this policy continues to apply.